All orders will be processed and shipped within 3-7 business days of purchase.

VickGlampShous  LLC is not responsible for any lost items during shipping. Your local USPS should be contacted for further information if your package is lost.

Once your order is shipped, a tracking number will be emailed to you. Please allow 2-3 business days for your tracking information to update after you receive your shipping confirmation. 

If you do not receive a shipping confirmation email, please email [email protected] for a shipping update.

Lost Or Damaged Package

VickGlampShous LLC. is not responsible for any lost or damaged packages. Once we send it through the carrier, the package is out of our control. Please contact USPS( 1-800-275-8777) so the issue can be resolved. If your package is lost or stolen, please visit https://www.usps.com/help/claims.htm to file a claim with USPS.

 VickGlampShous LLC. is not responsible if the customer damages the item. If your package arrives damaged, you will have 24 hours from the time that the package has been delivered to contact us via email at [email protected]

Delivered

If your package says delivered, but it's not in your mailbox, please contact USPS to resolve the issue. They will help locate your package. 

Wrong Address 

The customer is responsible for putting the correct address at the checkout page. If the package is delivered to the wrong address then please contact USPS to resolve the issue.